Refund Policy

Refund & Exchange Policy

At H2O, customer satisfaction is important to us. Our customer service policies are simple, straightforward, and transparent.

If for any reason you are unhappy with the product you received, you may request an exchange or replacement, subject to the conditions mentioned below.

We always strive to deliver high-quality products and a smooth shopping experience. However, if you receive a wrong or defective product, we are here to help.

Eligible for Exchange or Replacement

You may request an exchange or replacement if:

  • You received the wrong product.

  • The product received does not match your order.

  • The product has a manufacturing defect.

Exchange Time Period

  • You have 7 days from the date of receiving your parcel to request an exchange.

  • To request an exchange, contact our customer support and provide your Order ID along with details of the issue.

  • The product must be sent back within 7 days of receiving the parcel.

  • The courier charges for returning the product may be borne by the customer.

Exchange Conditions

To be eligible for an exchange, the product must:

  • Be unused and undamaged.

  • Be in its original condition.

  • Have all original tags and packaging intact.

  • Include all accessories and other items received with the product.

  • Not have damaged, marked, or defaced packaging.

We reserve the right to decline an exchange if the returned product does not meet the above conditions.

Refund Policy

Refund eligibility may depend on the nature of the issue and the condition of the returned product. If an order qualifies for a refund, our customer support team will guide you through the process.

H2O
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